Version 2026.09 · effective 20 September 2026
Pilgria (“we”, “us” or “our”) is a football travel companion. This policy describes exactly what the product does with information — no more and no less. Where it says we do something only with your consent, the product genuinely will not do it until you have said yes.
Account data. Your email address and sign-in method, held by our authentication provider, plus the profile you choose to fill in: display name, handle, home city and country, favourite club and competition.
Travel and Passport data. The trips you plan, the matches you save, the matches you record as attended, your ratings, reviews, notes and any photos you add. This is the point of Pilgria, so it is kept for as long as you keep your account.
Policy and consent records. Which version of the Terms you accepted, which version of this policy you acknowledged, and every consent decision you have made, each with a timestamp and where it was made. These records are never overwritten — changing your mind adds a new entry rather than erasing the old one.
Product analytics — only with your consent. If you switch product analytics on, we record which parts of Pilgria are used: screens opened, searches by place, competition, club or stadium, trips created or finalised, planning steps opened, reviews written and partner links followed. Each event carries a per-tab session identifier, the app version, whether you are on mobile or desktop, and the entity concerned. Events pass through a filter that strips anything resembling credentials, contact details, names or free-form notes before they leave your browser.
Product analytics covers only these optional usage events. Your trips, matches, reviews, ratings and other Pilgria service data are stored and processed to provide the service regardless of this setting.
Marking a review “Only me” hides its written text and photos from other travellers. Its structured ratings and category choices may still contribute to Pilgria's internal and aggregated insights.
We never record passwords, authentication tokens, payment details, your private notes or any special-category personal data in analytics.
We process account, trip and Passport data to provide the service you ask for. We use legitimate interests where necessary to keep Pilgria secure, prevent abuse and maintain service integrity. Product analytics, and any future personalisation, research or marketing purpose listed as optional, relies on your consent and remains off until you turn it on. If a consent-based purpose changes materially, we ask again.
We disclose personal data only where needed for the purposes described here: to service providers that operate Pilgria's hosting, database, authentication, email and related infrastructure; where you direct us to connect with another service; where law requires it; or as part of a business reorganisation, financing, sale or transfer subject to appropriate safeguards. Providers process data under their own legal obligations and, where they act for Pilgria, under our instructions.
Flights, accommodation and ticket searches are handed to travel partners. When you open one of those searches or follow a partner link, you enter their site and their own privacy policy and legal bases apply. Pilgria may receive an affiliate or referral fee. A link may include referral information, and the provider may receive technical request data such as your IP address, browser information and the page or search you came from. Pilgria does not intentionally include your Pilgria account credentials or private notes in those links.
We may publish or share aggregated insights about football travel — popular destinations, competitions, clubs and stadiums, seasonality, typical trip length, cities per trip, and demand around fixtures. These figures are produced by counting and grouping: any pattern shared by fewer than three travellers is excluded, and no individual journey, profile or event row is ever included or made available.
This may in future support commercial insight products such as market or destination reports. Any new use that materially changes the purpose or requires consent will be introduced transparently and, where required, offered as a separate choice.
Account, trip, Passport and review data is kept while your account exists. Consent and policy records are kept for as long as we may need to demonstrate a historical acceptance. Analytics events are separated from you over time: identifiers are stripped after the retention period recorded in our register, leaving only aggregate signal. If you delete your account, the link between analytics events and you is removed and the session identifier is cleared.
You can access and correct your data, download a copy of it, withdraw consent at any time, object to or ask us to restrict processing, and delete your account. Downloading your data, managing every privacy preference and deleting your account are all available in Settings → Privacy. Withdrawing consent stops the relevant collection immediately; it does not undo processing that already happened lawfully.
Pilgria uses very little browser storage, and none of it for advertising. The Cookie Policy lists what is stored and why.
Questions, requests or complaints about this policy are welcome at info@pilgria.com.